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  • How do I pay for lessons?
    Monthly prepayment is required for all regular classes before the first lesson of each month. We accept payment through bank transfer, FPS, and Payme.
  • Can I enjoy any discount for classes?
    A 10% discount can be enjoyed for enrolment of 2 or more classes per week.
  • How do I know whether the class is suitable for my child?
    We arrange class by age and playing level, our coaches will monitor players' playing level and progress throughout lessons. We will make recommendations on which class should the player join if change of class is necessary.
  • Can I have a trial class before signing up for regular classes?
    Yes. You are more than welcome to come for a trial class before deciding if you want to join regularly. Trial class fee will be the same as regular class, and payment has to be made before the day of the trial.
  • What is the cancellation policy of Penguin Tennis Hong Kong?
    Classes can be cancelled and rescheduled free of charge 48 hours in advance. Otherwise, the full lesson fee will be charged. In case sick leave needs to be taken, a doctor's certificate is required. We do not offer refunds.
  • What if it rains before/during the lessons?
    In case of inclement weather, class cancellation will be announced 2 hours in advance. Classes will be postponed to the same day and time of the following week. In case it rains during the first 30 minutes, no charges will apply. In case it rains during 31-60 minutes, 1-hour charge will apply. In case it rains during 61-89 minutes, 1-hour charge will apply. In case it rains after 90 minutes, 2-hour charge will apply. Lessons will be cancelled and postponed to the same day and time next week if Typhoon 8 / Black rainstorm / Red rainstorm / Amber rainstorm signal is issued.
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